We take our responsibilities towards supporters with disabilities very seriously. We recognise that for some of our supporters to take advantage of all that we have to offer, they may need support from another person. As such, it is our policy that where this is the case, we make available complimentary tickets which will enable a disabled supporter to bring a personal assistant with them to support them with their needs.

It is important to understand that the Personal Assistant Ticket is not a concessionary ticket or ‘2-for-1’ deal but is a reasonable adjustment made by the club to enable a disabled supporter to access the full range of match day and event services more easily (in consideration of UK legislation as described in the Equality Act 2010).

The only criteria we have for offering a complimentary Personal Assistant Ticket is that you have to have another person with you to get the same quality of service as a non-disabled person for a reason related to your own disability. This does not apply to short-term conditions like broken legs.

Please note that a personal assistant, on their own, is not entitled to any benefits normally associated with a Season Ticket, this includes any renewal benefit or the purchase of match tickets during priority sale periods.

Requesting A Free Personal Assistant Ticket
Since this scheme is potentially subject to fraudulent misuse, we have to operate a system to check eligibility for a complimentary ticket. To apply, a Reasonable Adjustment Form will need to be completed and you will also be required to submit appropriate supporting documentation to our Disability Access Officer.

Please find below a list of supporting documentation that we might take into consideration when considering whether to allocate a complimentary Personal Assistant Ticket:

• Receipt of the Disability Living Allowance (DLA) or War Pensioners' Mobility Supplement (or government standard equivalent).
• Receipt of Personal Independence Payments (PIP)
• Receipt of either the Severe Disablement Allowance or Attendance Allowance. War Pensioners' Mobility Allowance or War or Service Disablement Pension for 80% or more disability.
• Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted). Further advice can be found on the Royal National Institute of Blind People (RNIB) website.
• A personal letter from the GP, community nurse or social worker that the individual has a long-term impairment or ‘disability' and requires assistance.
• Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 – 95 dBHL or higher.
  
   

Upgrading A Personal Assistant Ticket
If the Disabled Supporter is unable to attend a match and the Personal Assistant would still like to attend, then you will need to contact the Ticket Office to upgrade your ticket(s). The free Personal Assistant Ticket cannot be used on its own.